Audi Roadside Assistance

We wanted you to know that no matter how many kilometres you've covered, our love for your Audi is unconditional. Only Audi Master Technicians have more than 400 hours of Audi-specific training under their belts. Let us give your Audi the care it deserves.

The Audi 24-Hour Roadside Assistance Program

Choose from one of the following services and book an appointment between July 20th and August 31st and receive up to 12 months of Audi 24-hour Roadside Assistance with our compliments.

Brake Fluid Flush

Replacement of brake fluid and comprehensive check of brake and discs.

  • Helps ensure the components of your Audi braking system function properly for optimal performance
  • Recommended every two years for safe operation of your Audi

From

$159.99* +HST

*Terms and conditions apply. Ask your Service Consultant for details

Timing Belt Replacement

Preventative replacement to avoid more serious damage to engine and components.

  • Eliminate possibility of breakdown due to timing belt failure.
.
Valid on 2008 Audi A3 models and older

Next Scheduled Maintenance

Comprehensive check-up of brakes, engine oil cooling system and more.

  • Helps ensure uninterrupted performance of you Audi
  • Completed by Audi factory-trained technicians who deliver a level of luxury expertise you won't find anywhere else.

From

$130.00* +HST

*Pricing varies based on model. Ask your Service Consultant for details

Brake System Service

Replacement of worn out brake discs and pads with Audi Genuine parts.

  • Equips you to navigate everyday driving conditions and brake quickly in an emergency
  • Identifies deterioration that could compromise your safety if unaddressed

The Audi 24-Hour Roadside Assistance Program is one of the most comprehensive owner privileges Audi offers and includes the following services:

  • In the event of a disablement or collision, towing to the nearest authorized Audi dealership, authorized service facility or your preferred authorized Audi dealership within 50 km
  • Battery jump start
  • Flat tire service
  • Lock-out service
  • Fuel delivery service
  • Emergency extrication service
  • Trip interruption assistance
  • e-tron only: Out-of-charge towing service (up to 10 events per year)
  • For immediate assistance anywhere in Canada or the United States, call 24-Hour Roadside Assistance toll-free at 1-800-411-9988.

 

Eligibility.

All new Audi passenger vehicles sold in Canada are covered under the Program. Duration of coverage coincides with the duration of Audi’s New Vehicle Limited Warranty.*

To ensure you are given the appropriate assistance as quickly as possible, you will be asked for the following:

  • Your vehicle identification (VIN)
  • Year, model, colour and licence plate number of the vehicle
  • Exact location of your vehicle (street address and nearest intersection)
  • Type of service required or a brief description of the problem

When you call for emergency roadside service you can use any combination of the following services, depending on your needs:

Emergency Towing:

If your vehicle becomes disabled due to a mechanical breakdown or collision, complimentary towing will be provided to the nearest authorized Audi dealership or an authorized Audi dealership of your choice, provided they are within 50 km of where your vehicle is being towed.

Battery Jump Start:

A service operator will be dispatched to provide a jump start. If your vehicle cannot be driven safely, towing services will be provided (see “Emergency Towing” above).

Flat Tire Change:

If your vehicle has a flat tire, a service operator will attempt to remove it and install a spare tire. If your vehicle came equipped with TMS (Tire Mobility System), the service operator will attempt to seal and inflate the tire. If you do not have a properly inflated spare tire or if the spare is not safely operable, Towing Service will be provided. The mounting or dismounting of a special traction device, such as chains, or the cost of repairing the flat tire are not covered under the Program.

Emergency Fuel Service:

If you happen to run out of fuel (gas), an emergency supply of fuel will be delivered to get you on your way. Both the delivery service and the emergency supply of fuel are complimentary. For TDI owners who have run of diesel fuel, towing will be provided to the nearest authorized Audi dealership, or an authorized Audi dealership of your choice, provided they are within 50 km of where your vehicle is being towed.

Lock-Out Service:

If your keys are locked inside your vehicle, 24-Hour Roadside Assistance will assist in getting you back on the road. At your request, a service operator may be dispatched in an attempt to gain entry into your vehicle to retrieve your keys. However, you are solely responsible for any loss or damage resulting from this entry attempt. If access into your vehicle is unsuccessful, it will be towed to the nearest authorized Audi dealership to gain entry.

Extrication Service:

If your vehicle is disabled in any ditch, mud, sand or snow, 24-Hour Roadside Assistance will cover the cost of extricating your vehicle, provided it has become disabled in an area immediately adjacent to a regularly travelled road, which can be serviced with standard automobile servicing equipment.

Audi assist:

If you are located in close proximity to an Audi Dealership who is participating in the Audi Service light service program, an Audi Assist service vehicle may be dispatched directly from the dealership for jump starts, tire changes, fuel delivery, and other minor repairs.

Arrange Your Own Assistance:

In the unlikely event that 24-Hour Roadside Assistance is unable to provide assistance in the geographical area where your Audi is disabled, please follow the instructions outlined in your Canada and Warranty maintenance booklet “To Arrange Your Own Assistance.

Limitation of Liability:

Audi 24-Hour Roadside Assistance strives to provide the finest in emergency 24-Hour Roadside Assistance services through a comprehensive network of independent service operators. However, since these operators are independent business people, Audi 24-Hour Roadside Assistance cannot assume any liability for any loss or damage resulting from the rendering of such services. All claims inquiries must be submitted within 30 days.

If you need any of the services and/or benefits listed in your owner’s manual, call toll-free to reach a qualified customer service professional to assist you: 1-800-411-9988.

*Certain exclusions and limitations apply. Please review the owner’s manual for details.

Arrange Assistance.

It is crucial that you call 24-Hour Roadside Assistance at 1-800-411-9988 for all roadside assistance. If service is unavailable or cannot be provided, you will be authorized to call a service provider of your choice and you will be reimbursed for your out-of-pocket expenses, to a maximum of $125 for each disablement.

Arrange your own Roadside Assistance.

If you hear an emergency message inviting you to arrange your own towing when contacting our 24-Hour Roadside Assistance, please record the date and time of your call and follow the steps below:

  • Arrange your own local roadside or towing assistance. Always refer to your owner's manual for proper towing instructions and requirements.
  • Pay the local service provider or facility for services rendered, and obtain an itemized receipt indicating the amount paid, the date, and the name of the service provider.
  • Submit the original receipt(s) containing a description of services provided and your pre-service authorization number within 30 days of disablement. Also include:
    • Your Vehicle Identification Number
    • Your name and address
    • A description of the circumstances which led you to make your own arrangements.
Your Audi must be towed using dolly wheels or flat-bed equipment to prevent possible damage to the vehicle. Please allow 4–6 weeks for processing of your reimbursement. Also include your Vehicle Identification Number, name, address and description of circumstances that led you to make your own arrangements.

 

Obtain pre-authorization then mail claims to:

Audi 24-Hour Roadside Assistance Attn: Customer Relations Claims Department 777 Bayly Street West Ajax, Ontario, Canada L1S 7G7

Disablement coverage is limited to:
• Towing your Audi (one tow per disablement) to the nearest authorized Audi dealer, authorized Audi service facility, or preferred authorized Audi dealership within 50 km.
• Road service (labour performed at disablement site), which includes: changing flat tire with spare, seal and inflate flat tire (for vehicle equipped with Tire Mobility System), battery jump, lock-out service and extrication.
• Service call (delivery of gasoline).

If you need any of the services and/or benefits listed in your owner’s manual, call toll-free to reach a qualified customer service professional to assist you: 1-800-411-9988.

To ensure you are given the appropriate assistance as quickly as possible, you will be asked for the following:
• Your vehicle identification (VIN)
• Year, model, colour and licence plate number of the vehicle
• The telephone number from which you are calling or a telephone where you can be reached
• Exact location of your vehicle (street address and nearest intersection)
• Type of service required or a brief description of the problem

Other Benefits.

Trip interruption benefits and information:

If your registered Audi (owned or leased) is disabled because of a mechanical breakdown over 160 km from your residence address (and the repair is covered under your New Vehicle Limited Warranty), you may be reimbursed for trip interruption expenses if your vehicle cannot be made safely operable the same day. Your coverage includes reimbursement for:

  • Lodging up to $100 per day
  • Meals up to $100 per day
  • Alternate transportation up to $100 per day
Trip interruption coverage is limited to reasonable expenses up to a maximum of $500 per disablement/incident, including all taxes and surcharges. The service is designed to assist you with some of the unplanned expenses you may incur while waiting for your vehicle to be repaired. It is required that you contact Audi's 24-Hour Roadside Assistance at 1 (800) 411-9988 to obtain a pre-service authorization number. This must be done within 24 hours of the breakdown.

Trip interruption reimbursement instructions:

It is required that you contact Audi's Roadside Assistance Centre at 1 (800) 411-9988 to obtain a pre-service authorization number within 24 hours of disablement.
• Save expense receipts, such as lodging, meals and car rental.
• Save vehicle repair invoices/repair order.
• Write a summary of what happened.
• Submit the original expense receipts, vehicle repair invoice, the disablement summary and your pre-service authorization number within 30 days of the incident to:

Audi 24-Hour Roadside Assistance Attn: Customer Relations Claims Department
777 Bayly Street West Ajax, Ontario, Canada L1S 7G7

 Trip interruption for A8 and S8 models:

(NOTE: PLEASE REFER TO WARRANTY BOOKLET) Trip interruption coverage for A8 and S8 models is limited to $1,000 per disablement/incident (including taxes and surcharges), which includes reimbursement for:

• Lodging up to $200 per day
• Meals up to $200 per day
• Alternate transportation up to $200 per day

All other trip interruption terms and benefits remain the same.

If you need any of the services and/or benefits listed in your owner’s manual, call toll-free to reach a qualified customer service professional to assist you: 1-800-411-9988. To ensure you are given the appropriate assistance as quickly as possible, you will be asked for the following:

• Your vehicle identification (VIN)
• Year, model, colour and licence plate number of the vehicle
• The telephone number from which you are calling or a telephone where you can be reached
• Exact location of your vehicle (street address and nearest intersection)
• Type of service required or a brief description of the problem

Any questions or concerns? Please let us know.

Combining a team of qualified customer service professionals with a comprehensive nationwide towing network, the Audi 24−Hour Roadside Assistance program prepares you for the unexpected. To enjoy the benefits of this program at no cost for a full year, give us a call today at 647-789-5200.

Not legal information. Always refer to warranty booklet for complete details of Audi Warranty.